Domestic
We are a Small Company and at this moment we are not offering any free shipping on any order, only on special occasions.
All items purchased through our website will be fulfilled and shipped within 2 business days. Please be aware that we only ship items: Monday - Friday (Guam time).
Velani Jewelry warehouse is located in Guam, so if you are purchasing our items outside of Guam it might take up to 2 weeks to be delivered, check the delivery estimative upon purchase and follow up on your order through your tracking number. We are working to bring another warehouse stateside to make it easier to fulfill the orders to be delivered faster, Thank you for your support.
We do not offer free returns.
We are not responsible for missing packages, please follow up with your carrier, and if you send us a return/exchange you must share the tracking number with us.
If you have additional questions or concerns, please send us an e-mail at: support@velanijewelry.com
International
We are a Small Company and we do not offer free shipping, in case you need to return or exchange an item you are also responsible for the shipping fee.
All items purchased through our website will be fulfilled and shipped within 2 business days. Please be aware that we only ship items: Monday - Friday (Guam time).
Velani Jewelry warehouse is located in Guam, so if you are purchasing our items outside of Guam, specially outside of the USA it might take longer than expected to be delivered please be aware.
Velani is not responsible for taxes and import duties from international shipping, the customer purchasing the products is solely responsible for it so please be informed in your country if that applies to you.
We are not responsible for missing packages, please follow up with your carrier, and if you send us a return/exchange you must share the tracking number with us.
If you have additional questions or concerns, please send us an e-mail at: support@velanijewelry.com
Velani Jewelry FAQs
Q: How long does it take to receive my order? A: Velani ships all items from Guam, so please consider this when estimating delivery times. We recommend making purchases 2-3 weeks in advance for regular orders and 3-4 weeks during the holiday season to ensure you receive your order in time.
Q: What should I do if my package goes missing? A: Velani is not responsible for missing packages. If your package goes missing, please contact your carrier and make a claim with them directly.
Q: Does Velani offer free shipping? A: Typically, Velani does not offer free shipping. However, we do have special occasions where this might occur. Be sure to sign up to our mailing list to stay informed about these opportunities.
Q: How can I contact Velani? A: Please email us at support@velanijewelry.com. We do our best to respond as quickly as possible, but kindly keep in mind we operate on Guam Time and often have events to attend. Rest assured, you are our priority!
Q: I changed my mind about a purchase that has already been shipped, what should I do? A: Once an order has been shipped, it can't be cancelled. You'll need to receive the item and then return it to us for a refund, if applicable. Please note that we do not offer free shipping on returns and you will be responsible for these costs.
Q: How long do Velani Gold Filled pieces last? A: The lifespan of Velani pieces varies depending on usage and care. They can last anywhere from 6 months to several years or even forever. The key is to follow our care instructions to ensure your pieces stay beautiful for as long as possible.
Q: I’m not satisfied with the size of the product I purchased, can I exchange it? A: Yes, items purchased at regular price can be exchanged. We're more than happy to assist you with this process!
