Returns + Exchanges

Returns + Exchanges

Returns and Exchanges

Returns or exchanges for a full refund (excluding the shipping cost if applied) must be within 14 days after the delivery date, and all products must have the original tags attached to the original product purchased.

Products without a tag will not be accepted and will be sent back to the original shipping address.

We do not accept items worn, if that’s identified the item will not be processed and you will not receive a refund, exchange, or store credit. Products must be unworn.

We are a small business and we do not offer free returns in any order, thank you for your understanding.

We are not responsible for products that went missing after shipped, please contact the carrier with your tracking number for more information.

If you are sending us a return or exchange, please email us the tracking number so we can follow up on it and be aware that we can only refund or give you store credit when we receive the product back.

Email: Sales@velanijewelry.com

 

Velani Jewelry FAQs

Q: How long does it take to receive my order? A: Velani ships all items from Guam, so please consider this when estimating delivery times. We recommend making purchases 2-3 weeks in advance for regular orders and 3-4 weeks during the holiday season to ensure you receive your order in time.

Q: What should I do if my package goes missing? A: Velani is not responsible for missing packages. If your package goes missing, please contact your carrier and make a claim with them directly.

Q: Does Velani offer free shipping? A: Typically, Velani does not offer free shipping. However, we do have special occasions where this might occur. Be sure to sign up to our mailing list to stay informed about these opportunities.

Q: How can I contact Velani? A: Please email us at support@velanijewelry.com. We do our best to respond as quickly as possible, but kindly keep in mind we operate on Guam Time and often have events to attend. Rest assured, you are our priority!

Q: I changed my mind about a purchase that has already been shipped, what should I do? A: Once an order has been shipped, it can't be cancelled. You'll need to receive the item and then return it to us for a refund, if applicable. Please note that we do not offer free shipping on returns and you will be responsible for these costs.

Q: How long do Velani Gold Filled pieces last? A: The lifespan of Velani pieces varies depending on usage and care. They can last anywhere from 6 months to several years or even forever. The key is to follow our care instructions to ensure your pieces stay beautiful for as long as possible.

Q: I’m not satisfied with the size of the product I purchased, can I exchange it? A: Yes, items purchased at regular price can be exchanged. We're more than happy to assist you with this process!

Shipping + Handling

Shipping + Handling

Domestic

We are a Small Company and at this moment we are not offering any free shipping on any order, only on special occasions.

All items purchased through our website will be fulfilled and shipped within 2 business days. Please be aware that we only ship items: Monday - Friday (Guam time).

Velani Jewelry warehouse is located in Guam, so if you are purchasing our items outside of Guam it might take up to 2 weeks to be delivered, check the delivery estimative upon purchase and follow up on your order through your tracking number. We are working to bring another warehouse stateside to make it easier to fulfill the orders to be delivered faster, Thank you for your support.

We do not offer free returns.

We are not responsible for missing packages, please follow up with your carrier, and if you send us a return/exchange you must share the tracking number with us.

If you have additional questions or concerns, please send us an e-mail at: support@velanijewelry.com

 

International

We are a Small Company and we do not offer free shipping, in case you need to return or exchange an item you are also responsible for the shipping fee. 

All items purchased through our website will be fulfilled and shipped within 2 business days. Please be aware that we only ship items: Monday - Friday (Guam time).

Velani Jewelry warehouse is located in Guam, so if you are purchasing our items outside of Guam, specially outside of the USA it might take longer than expected to be delivered please be aware.

Velani is not responsible for taxes and import duties from international shipping, the customer purchasing the products is solely responsible for it so please be informed in your country if that applies to you.

We are not responsible for missing packages, please follow up with your carrier, and if you send us a return/exchange you must share the tracking number with us.

If you have additional questions or concerns, please send us an e-mail at: support@velanijewelry.com

Velani Jewelry FAQs

Q: How long does it take to receive my order? A: Velani ships all items from Guam, so please consider this when estimating delivery times. We recommend making purchases 2-3 weeks in advance for regular orders and 3-4 weeks during the holiday season to ensure you receive your order in time.

Q: What should I do if my package goes missing? A: Velani is not responsible for missing packages. If your package goes missing, please contact your carrier and make a claim with them directly.

Q: Does Velani offer free shipping? A: Typically, Velani does not offer free shipping. However, we do have special occasions where this might occur. Be sure to sign up to our mailing list to stay informed about these opportunities.

Q: How can I contact Velani? A: Please email us at support@velanijewelry.com. We do our best to respond as quickly as possible, but kindly keep in mind we operate on Guam Time and often have events to attend. Rest assured, you are our priority!

Q: I changed my mind about a purchase that has already been shipped, what should I do? A: Once an order has been shipped, it can't be cancelled. You'll need to receive the item and then return it to us for a refund, if applicable. Please note that we do not offer free shipping on returns and you will be responsible for these costs.

Q: How long do Velani Gold Filled pieces last? A: The lifespan of Velani pieces varies depending on usage and care. They can last anywhere from 6 months to several years or even forever. The key is to follow our care instructions to ensure your pieces stay beautiful for as long as possible.

Q: I’m not satisfied with the size of the product I purchased, can I exchange it? A: Yes, items purchased at regular price can be exchanged. We're more than happy to assist you with this process!

Verified Velani Jewelry Customer Reviews

Honest Feedback on Quality, Style and Customer Service

Let customers speak for us

from 221 reviews
Velani GF Chain Ring
Mau
Fits like a glove

Second purchase from Velani, & I love it! Although it's not your usual solid ring, it holds up on my pinky finger well. It will not come off until I forcefully remove it.
Thanks, again Velani!

Velani GF Chain Ring
Velani Spaced Beaded Bracelet
Mau
Love!

I was looking for a thin band bracelet where I don't have to remove everyday, & I found it with Velani! 🤍
I met Velani at Jeff's Pirate Cove & she listened to what I wanted & recommended a couple of bracelets till I made my decision. I love the quality, simplicity, & comfortable wear! Will definitely be ordering again.

Velani Spaced Beaded Bracelet
Velani Delicate Anklet
JamieLynn M.
Great quality jewelry

I love your items! They really add simplicity and beauty to any and every attire and outfit.

Velani Delicate Anklet
Velani Jewelry Corrente Luxe Necklace
Stephanie L.
Staple accessory!

I love the length and it’s great for layer with other necklaces or just on its own.

Velani Jewelry Corrente Luxe Necklace
Velani Jewelry Bamboo Stackable Ring
Marilyn B.
Beautiful Bamboo!

Love that Velanie brought in Bamboo pieces, reminds me of the jewelry our moms gave us back in the day!

Velani Jewelry Bamboo Stackable Ring
Velani Jewelry Dainty Clover Ring
Sumika J.
Beautiful!

Absolutely love all of Velani’s jewelry pieces! They are versatile and affordable and go great with any outfit. Perfect for everyday wear.

Velani Jewelry Dainty Clover Ring
Velani Jewelry Flat Ball Necklace
Brittney
10/10 recommend!

If you’re looking for something cute, short & simple, this is it! The owner knew exactly what I was looking for when I gave her a description. Absolutely love the necklace! Also love the fact that it doesn’t tarnish after a few uses or when wet! 100% will be back for more!

Velani Jewelry Flat Ball Necklace

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Customers Love Velani Jewelry: Verified Reviews Speak Volumes

When shopping for jewelry, especially online, customer reviews are a crucial part of the decision-making process.

Velani Jewelry’s review page highlights honest feedback from verified buyers, providing you with real insights into the quality, craftsmanship, and style of our pieces.

The Power of Verified Customer Reviews

Trust and Transparency

Our reviews are 100% verified, meaning only customers who’ve made a purchase can leave feedback.

This ensures you’re reading genuine experiences from people who actually own and wear our jewelry.

Insights from Real Shoppers

Read what customers say about:

  • Craftsmanship and Quality: Discover the lasting shine and durability of our 18K gold-filled pieces.
  • Style and Comfort: See how our jewelry fits into everyday life, from casual outings to special occasions.

Why Reviews Matter in Jewelry Shopping

Choosing jewelry online can be tricky, but our customer reviews help make it easier.

They offer first-hand insights into how our products look and feel in real-world use.

Whether you’re interested in a delicate pendant or a bold bracelet, hearing from others who have purchased and loved their Velani Jewelry pieces provides added confidence in your decision.

The Role of Verified Reviews in Building Trust

With countless options available, knowing which brand to trust can be overwhelming.

Verified reviews are a powerful tool that builds trust and transparency.

By featuring reviews from real buyers, Velani Jewelry ensures you get honest feedback that reflects the quality and beauty of our products.

Explore Top-Rated Products Based on Customer Feedback

Some of our most loved pieces, consistently praised in reviews, include:

  • 18K Gold-Filled Necklaces: Customers rave about their luxurious look and lasting shine.
  • Stackable Bracelets: Perfect for layering and highly rated for their durability and elegance.
  • Statement Earrings: Loved for their lightweight feel and timeless design.

Why Verified Reviews Make a Difference

It’s one thing to read about a product’s features, but it’s another to hear how those features impact real customers.

Verified reviews give you the inside scoop on everything from how a necklace drapes to how long the finish lasts.

This transparency is key to helping you make an informed purchase that you’ll love.

Real Feedback, Real Confidence

Customer reviews provide that extra layer of assurance. When shopping for high-quality jewelry like Velani’s 18K gold-filled pieces, you want to know they live up to their promise.

Verified reviews let you make confident decisions based on experiences from those who’ve already invested in and enjoyed their jewelry.

Shop with Confidence

Ready to find your next favorite piece? Start by exploring what our happy customers have to say. Visit our Velani Jewelry Reviews Page to see real feedback on the pieces you’re considering.

Conclusion

Investing in high-quality jewelry is a big decision, and having access to verified reviews helps make that choice easier.

Velani Jewelry’s dedicated review page gives you a transparent look at what real customers think, allowing you to shop with confidence and find the perfect piece that fits your style and needs.

Whether you’re looking for a timeless necklace or a statement bracelet, let the experiences of others guide you in finding jewelry you’ll love.

Explore our reviews and see for yourself why Velani Jewelry is trusted by so many satisfied customers.

TRENDING: Waterproof Anklets | Waterproof Bracelets | Hypoallergenic Earrings | Waterproof Necklaces

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