Returns + Exchanges

Returns + Exchanges

Returns and Exchanges

Returns or exchanges for a full refund (excluding the shipping cost if applied) must be within 14 days after the delivery date, and all products must have the original tags attached to the original product purchased.

Products without a tag will not be accepted and will be sent back to the original shipping address.

We do not accept items worn, if that’s identified the item will not be processed and you will not receive a refund, exchange, or store credit. Products must be unworn.

We are a small business and we do not offer free returns in any order, thank you for your understanding.

We are not responsible for products that went missing after shipped, please contact the carrier with your tracking number for more information.

If you are sending us a return or exchange, please email us the tracking number so we can follow up on it and be aware that we can only refund or give you store credit when we receive the product back.

Email: Sales@velanijewelry.com

 

Velani Jewelry FAQs

Q: How long does it take to receive my order? A: Velani ships all items from Guam, so please consider this when estimating delivery times. We recommend making purchases 2-3 weeks in advance for regular orders and 3-4 weeks during the holiday season to ensure you receive your order in time.

Q: What should I do if my package goes missing? A: Velani is not responsible for missing packages. If your package goes missing, please contact your carrier and make a claim with them directly.

Q: Does Velani offer free shipping? A: Typically, Velani does not offer free shipping. However, we do have special occasions where this might occur. Be sure to sign up to our mailing list to stay informed about these opportunities.

Q: How can I contact Velani? A: Please email us at support@velanijewelry.com. We do our best to respond as quickly as possible, but kindly keep in mind we operate on Guam Time and often have events to attend. Rest assured, you are our priority!

Q: I changed my mind about a purchase that has already been shipped, what should I do? A: Once an order has been shipped, it can't be cancelled. You'll need to receive the item and then return it to us for a refund, if applicable. Please note that we do not offer free shipping on returns and you will be responsible for these costs.

Q: How long do Velani Gold Filled pieces last? A: The lifespan of Velani pieces varies depending on usage and care. They can last anywhere from 6 months to several years or even forever. The key is to follow our care instructions to ensure your pieces stay beautiful for as long as possible.

Q: I’m not satisfied with the size of the product I purchased, can I exchange it? A: Yes, items purchased at regular price can be exchanged. We're more than happy to assist you with this process!

Shipping + Handling

Shipping + Handling

Domestic

We are a Small Company and at this moment we are not offering any free shipping on any order, only on special occasions.

All items purchased through our website will be fulfilled and shipped within 2 business days. Please be aware that we only ship items: Monday - Friday (Guam time).

Velani Jewelry warehouse is located in Guam, so if you are purchasing our items outside of Guam it might take up to 2 weeks to be delivered, check the delivery estimative upon purchase and follow up on your order through your tracking number. We are working to bring another warehouse stateside to make it easier to fulfill the orders to be delivered faster, Thank you for your support.

We do not offer free returns.

We are not responsible for missing packages, please follow up with your carrier, and if you send us a return/exchange you must share the tracking number with us.

If you have additional questions or concerns, please send us an e-mail at: support@velanijewelry.com

 

International

We are a Small Company and we do not offer free shipping, in case you need to return or exchange an item you are also responsible for the shipping fee. 

All items purchased through our website will be fulfilled and shipped within 2 business days. Please be aware that we only ship items: Monday - Friday (Guam time).

Velani Jewelry warehouse is located in Guam, so if you are purchasing our items outside of Guam, specially outside of the USA it might take longer than expected to be delivered please be aware.

Velani is not responsible for taxes and import duties from international shipping, the customer purchasing the products is solely responsible for it so please be informed in your country if that applies to you.

We are not responsible for missing packages, please follow up with your carrier, and if you send us a return/exchange you must share the tracking number with us.

If you have additional questions or concerns, please send us an e-mail at: support@velanijewelry.com

Velani Jewelry FAQs

Q: How long does it take to receive my order? A: Velani ships all items from Guam, so please consider this when estimating delivery times. We recommend making purchases 2-3 weeks in advance for regular orders and 3-4 weeks during the holiday season to ensure you receive your order in time.

Q: What should I do if my package goes missing? A: Velani is not responsible for missing packages. If your package goes missing, please contact your carrier and make a claim with them directly.

Q: Does Velani offer free shipping? A: Typically, Velani does not offer free shipping. However, we do have special occasions where this might occur. Be sure to sign up to our mailing list to stay informed about these opportunities.

Q: How can I contact Velani? A: Please email us at support@velanijewelry.com. We do our best to respond as quickly as possible, but kindly keep in mind we operate on Guam Time and often have events to attend. Rest assured, you are our priority!

Q: I changed my mind about a purchase that has already been shipped, what should I do? A: Once an order has been shipped, it can't be cancelled. You'll need to receive the item and then return it to us for a refund, if applicable. Please note that we do not offer free shipping on returns and you will be responsible for these costs.

Q: How long do Velani Gold Filled pieces last? A: The lifespan of Velani pieces varies depending on usage and care. They can last anywhere from 6 months to several years or even forever. The key is to follow our care instructions to ensure your pieces stay beautiful for as long as possible.

Q: I’m not satisfied with the size of the product I purchased, can I exchange it? A: Yes, items purchased at regular price can be exchanged. We're more than happy to assist you with this process!

Verified Velani Jewelry Customer Reviews

Honest Feedback on Quality, Style and Customer Service

Based on 15 reviews
93%
(14)
7%
(1)
0%
(0)
0%
(0)
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15
J
Velani Twisted Necklace
Joy Q.

Received many compliments for this necklace 🥰 I use it for every occasion--whether working out or a night out. Love it!

J
Velani Dainty Link Necklace
Jenica D.
Perfect everyday staple

I was looking for a simple and minimalistic necklace, and this one has been phenomenal so far. I've had it for almost a month-- and it still looks perfect after going through Guam's weather, in the shower, and just using for everyday wear. I am looking forward to getting more jewelry from Velani!

P
Velani Tennis Necklace
Pristine T.
Review

Bought it for my so and he loves it!! A great gift for that special someone 🫶🏽🫶🏽

C
Velani Bezel CZ Dainty Necklace
Casey B.
Everyday wear

This necklace has been an everyday staple in my jewelry game. I love stacking it with the rose petal necklace or the safety pin necklace which are two more favorite pieces. If you’re looking for a statement piece shop no further. Velani has the best jewelry made with great quality and top notch customer service. I will be a life long customer!!

C
Velani Safety Pin Necklace with CZ
Casey B.
Cutest Necklace Ever

This safety pin necklace is such a conversation piece and hangs so attractively on the chest. Velani also has the best customer service of any jewelry company I’ve purchased from. I have bought several items from her and she stands behind the quality. I will be a life long customer of V’s.

C
Velani Jewelry Diamond Cut Necklace
Customer
Peachy

Love ❤ it

P
Velani Tennis Bracelet
Priscilla C.

The best

T
Velani Mini Moon Pendant
Tiffani A.
Timeless

I love the Cresent moon pieces that I bought. They are timeless. Highly recommend this brand if you love jewelry that you can wear everyday.

M
Velani Delicate Cross Earrings with Cubic Zirconia
Madelene C.
THANK YOU FOR BEING SO ACCOMMODATING!

I needed a last minute gift and Velani went above and beyond in meeting me out of her way. Thank you!!

N
Velani Rope Bracelet
Natosha E.
The best jewelry ever!!!

Such a great statement piece! The quality of this jewelry is unmatched.

C
Velani Solar Earrings
Customer

A beautiful gift from my husband. Love the quality and beauty of these earrings

C
Velani Rosary with Dove Necklace
Customer

My husband purchased my daughter and I a few pieces and we LOVE IT! The quality is amazing and the pieces are just phenomenal.

C
Velani Guam Leaf Stud Earrings
Candice C.
cute for everyday wear!

none of the jewelry i’ve purchased from velani has ever tarnished or damaged whenever i’ve worn them for a long time, use them at the beach, etc. definitely worth investing in! only issue is the leaf earring in particular does rotate a lot while i’m sleeping and it won’t stay in place most of the time when i wear them and usually have to be adjusted back to being upright. other than that, love them so much :)

J
Velani Tennis Bracelet
Jessica C.

Stunning! The best quality for my sensitive skin🥰🤍

L
Velani Rope Bracelet
Lois L.

He loved it

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Customers Love Velani Jewelry: Verified Reviews Speak Volumes

When shopping for jewelry, especially online, customer reviews are a crucial part of the decision-making process.

Velani Jewelry’s review page highlights honest feedback from verified buyers, providing you with real insights into the quality, craftsmanship, and style of our pieces.

The Power of Verified Customer Reviews

Trust and Transparency

Our reviews are 100% verified, meaning only customers who’ve made a purchase can leave feedback.

This ensures you’re reading genuine experiences from people who actually own and wear our jewelry.

Insights from Real Shoppers

Read what customers say about:

  • Craftsmanship and Quality: Discover the lasting shine and durability of our 18K gold-filled pieces.
  • Style and Comfort: See how our jewelry fits into everyday life, from casual outings to special occasions.

Why Reviews Matter in Jewelry Shopping

Choosing jewelry online can be tricky, but our customer reviews help make it easier.

They offer first-hand insights into how our products look and feel in real-world use.

Whether you’re interested in a delicate pendant or a bold bracelet, hearing from others who have purchased and loved their Velani Jewelry pieces provides added confidence in your decision.

The Role of Verified Reviews in Building Trust

With countless options available, knowing which brand to trust can be overwhelming.

Verified reviews are a powerful tool that builds trust and transparency.

By featuring reviews from real buyers, Velani Jewelry ensures you get honest feedback that reflects the quality and beauty of our products.

Explore Top-Rated Products Based on Customer Feedback

Some of our most loved pieces, consistently praised in reviews, include:

  • 18K Gold-Filled Necklaces: Customers rave about their luxurious look and lasting shine.
  • Stackable Bracelets: Perfect for layering and highly rated for their durability and elegance.
  • Statement Earrings: Loved for their lightweight feel and timeless design.

Why Verified Reviews Make a Difference

It’s one thing to read about a product’s features, but it’s another to hear how those features impact real customers.

Verified reviews give you the inside scoop on everything from how a necklace drapes to how long the finish lasts.

This transparency is key to helping you make an informed purchase that you’ll love.

Real Feedback, Real Confidence

Customer reviews provide that extra layer of assurance. When shopping for high-quality jewelry like Velani’s 18K gold-filled pieces, you want to know they live up to their promise.

Verified reviews let you make confident decisions based on experiences from those who’ve already invested in and enjoyed their jewelry.

Shop with Confidence

Ready to find your next favorite piece? Start by exploring what our happy customers have to say. Visit our Velani Jewelry Reviews Page to see real feedback on the pieces you’re considering.

Conclusion

Investing in high-quality jewelry is a big decision, and having access to verified reviews helps make that choice easier.

Velani Jewelry’s dedicated review page gives you a transparent look at what real customers think, allowing you to shop with confidence and find the perfect piece that fits your style and needs.

Whether you’re looking for a timeless necklace or a statement bracelet, let the experiences of others guide you in finding jewelry you’ll love.

Explore our reviews and see for yourself why Velani Jewelry is trusted by so many satisfied customers.

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