Returns + Exchanges

Returns + Exchanges

Returns and Exchanges

Returns or exchanges for a full refund (excluding the shipping cost if applied) must be within 14 days after the delivery date, and all products must have the original tags attached to the original product purchased.

Products without a tag will not be accepted and will be sent back to the original shipping address.

We do not accept items worn, if that’s identified the item will not be processed and you will not receive a refund, exchange, or store credit. Products must be unworn.

We are a small business and we do not offer free returns in any order, thank you for your understanding.

We are not responsible for products that went missing after shipped, please contact the carrier with your tracking number for more information.

If you are sending us a return or exchange, please email us the tracking number so we can follow up on it and be aware that we can only refund or give you store credit when we receive the product back.

Email: Sales@velanijewelry.com

 

Velani Jewelry FAQs

Q: How long does it take to receive my order? A: Velani ships all items from Guam, so please consider this when estimating delivery times. We recommend making purchases 2-3 weeks in advance for regular orders and 3-4 weeks during the holiday season to ensure you receive your order in time.

Q: What should I do if my package goes missing? A: Velani is not responsible for missing packages. If your package goes missing, please contact your carrier and make a claim with them directly.

Q: Does Velani offer free shipping? A: Typically, Velani does not offer free shipping. However, we do have special occasions where this might occur. Be sure to sign up to our mailing list to stay informed about these opportunities.

Q: How can I contact Velani? A: Please email us at support@velanijewelry.com. We do our best to respond as quickly as possible, but kindly keep in mind we operate on Guam Time and often have events to attend. Rest assured, you are our priority!

Q: I changed my mind about a purchase that has already been shipped, what should I do? A: Once an order has been shipped, it can't be cancelled. You'll need to receive the item and then return it to us for a refund, if applicable. Please note that we do not offer free shipping on returns and you will be responsible for these costs.

Q: How long do Velani Gold Filled pieces last? A: The lifespan of Velani pieces varies depending on usage and care. They can last anywhere from 6 months to several years or even forever. The key is to follow our care instructions to ensure your pieces stay beautiful for as long as possible.

Q: I’m not satisfied with the size of the product I purchased, can I exchange it? A: Yes, items purchased at regular price can be exchanged. We're more than happy to assist you with this process!

Shipping + Handling

Shipping + Handling

Domestic

We are a Small Company and at this moment we are not offering any free shipping on any order, only on special occasions.

All items purchased through our website will be fulfilled and shipped within 2 business days. Please be aware that we only ship items: Monday - Friday (Guam time).

Velani Jewelry warehouse is located in Guam, so if you are purchasing our items outside of Guam it might take up to 2 weeks to be delivered, check the delivery estimative upon purchase and follow up on your order through your tracking number. We are working to bring another warehouse stateside to make it easier to fulfill the orders to be delivered faster, Thank you for your support.

We do not offer free returns.

We are not responsible for missing packages, please follow up with your carrier, and if you send us a return/exchange you must share the tracking number with us.

If you have additional questions or concerns, please send us an e-mail at: support@velanijewelry.com

 

International

We are a Small Company and we do not offer free shipping, in case you need to return or exchange an item you are also responsible for the shipping fee. 

All items purchased through our website will be fulfilled and shipped within 2 business days. Please be aware that we only ship items: Monday - Friday (Guam time).

Velani Jewelry warehouse is located in Guam, so if you are purchasing our items outside of Guam, specially outside of the USA it might take longer than expected to be delivered please be aware.

Velani is not responsible for taxes and import duties from international shipping, the customer purchasing the products is solely responsible for it so please be informed in your country if that applies to you.

We are not responsible for missing packages, please follow up with your carrier, and if you send us a return/exchange you must share the tracking number with us.

If you have additional questions or concerns, please send us an e-mail at: support@velanijewelry.com

Velani Jewelry FAQs

Q: How long does it take to receive my order? A: Velani ships all items from Guam, so please consider this when estimating delivery times. We recommend making purchases 2-3 weeks in advance for regular orders and 3-4 weeks during the holiday season to ensure you receive your order in time.

Q: What should I do if my package goes missing? A: Velani is not responsible for missing packages. If your package goes missing, please contact your carrier and make a claim with them directly.

Q: Does Velani offer free shipping? A: Typically, Velani does not offer free shipping. However, we do have special occasions where this might occur. Be sure to sign up to our mailing list to stay informed about these opportunities.

Q: How can I contact Velani? A: Please email us at support@velanijewelry.com. We do our best to respond as quickly as possible, but kindly keep in mind we operate on Guam Time and often have events to attend. Rest assured, you are our priority!

Q: I changed my mind about a purchase that has already been shipped, what should I do? A: Once an order has been shipped, it can't be cancelled. You'll need to receive the item and then return it to us for a refund, if applicable. Please note that we do not offer free shipping on returns and you will be responsible for these costs.

Q: How long do Velani Gold Filled pieces last? A: The lifespan of Velani pieces varies depending on usage and care. They can last anywhere from 6 months to several years or even forever. The key is to follow our care instructions to ensure your pieces stay beautiful for as long as possible.

Q: I’m not satisfied with the size of the product I purchased, can I exchange it? A: Yes, items purchased at regular price can be exchanged. We're more than happy to assist you with this process!

Verified Velani Jewelry Customer Reviews

Honest Feedback on Quality, Style and Customer Service

Based on 97 reviews
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So nice, had to get it twice

This was my second purchase of this cute chain ring. I had to make sure I got a snug size since the first one fell during a snorkeling outing. Velani was super helpful in suggesting the right fit!

Thank you so much, Jj! We're thrilled you loved the chain ring enough to come back for a second one Sorry to hear the first one went on a little snorkeling adventure, but we’re so glad our team could help you find the perfect fit this time around. Enjoy your new ring — and may it stay with you through all your island outings!

Feel free to tag us on your next adventure with your ring on Instagram @velanijewelrygu — we’d love to see it in action!

— The Velani Team

Beautiful piece, it’s simple and elegant. Thank you

Thank you so much, Jennifer! We’re so glad you’re loving your Flat Ball Necklace — simple and elegant is exactly what we were going for ✨ It means the world to us that you took the time to share your feedback. Enjoy wearing it every day!

— The Velani Team

Fits like a glove

Second purchase from Velani, & I love it! Although it's not your usual solid ring, it holds up on my pinky finger well. It will not come off until I forcefully remove it.
Thanks, again Velani!

Love!

I was looking for a thin band bracelet where I don't have to remove everyday, & I found it with Velani! 🤍
I met Velani at Jeff's Pirate Cove & she listened to what I wanted & recommended a couple of bracelets till I made my decision. I love the quality, simplicity, & comfortable wear! Will definitely be ordering again.

Thank you so much, Mau! We’re so happy you found your perfect everyday bracelet It was such a pleasure meeting you at Jeff’s Pirate Cove — Velani truly loves helping each customer find something they’ll love and live in. We're so glad the bracelet’s quality, comfort, and simplicity hit the mark. Enjoy it for years to come!

— The Velani Team

Great quality jewelry

I love your items! They really add simplicity and beauty to any and every attire and outfit.

Thank you so much, JamieLynn! We’re so happy to hear you’re loving your Velani pieces ✨ Our goal is to create simple, beautiful jewelry that effortlessly elevates any outfit — and it means the world to hear it’s doing just that for you. Enjoy styling your anklet wherever life takes you!

— The Velani Team

Staple accessory!

I love the length and it’s great for layer with other necklaces or just on its own.

Thank you so much, Stephanie! We’re so glad the Corrente Luxe Necklace has become a staple in your collection ✨ Whether layered or worn solo, it’s such a versatile piece — and we love hearing it’s working beautifully for you. Thanks for sharing the love!

— The Velani Team

The perfect gift!

The earrings are such a staple in everyday wear!

Thank you again, Stephanie! We're so happy the Plain Huggie Earrings made the perfect gift ✨ They're definitely one of our go-to staples for everyday wear — simple, timeless, and effortlessly stylish. We truly appreciate your kind words and support!

— The Velani Team

tiny glamorous

I like it!!
Tiny glamorous piece that goes with many of my other jewelry!!..

Thank you so much, Rossie! We love hearing that your 2mm Tennis Bracelet is adding a touch of glam to your jewelry stack ✨ Its delicate sparkle makes it such a versatile piece — we’re so glad it fits right in with your style. Enjoy it always!

— The Velani Team

Beautiful Bamboo!

Love that Velanie brought in Bamboo pieces, reminds me of the jewelry our moms gave us back in the day!

Thank you so much, Marilyn! We absolutely love that the Bamboo Stackable Ring brought back such meaningful memories It’s a beautiful nod to the timeless styles our moms passed down — with a modern Velani twist. We're honored to be part of your jewelry story!

— The Velani Team

Beautiful and elegant

Love how easy it is to put on any chain. It looks great and pairs with everything! Would definitely purchase again.

Thank you so much, Katie! We’re so glad you’re loving the elegance and versatility of your Initial Pendant ✨ It’s such a meaningful little detail that pairs beautifully with any look. We can’t wait to have you back for your next piece!

— The Velani Team

Simple but Elegant

I love simplicity of the design. It allows me to wear it for any occasion.

Thank you so much for your kind words! We’re so happy to hear you’re loving the simplicity and elegance of the Fancy Bar Necklace ✨ It’s one of our favorite pieces for exactly that reason — effortlessly stylish and perfect for any occasion.

— The Velani Team

In a rush day...

When things get crazy... and I'm in the rush... it is a easy pick for a classic style!

Beautiful!

Absolutely love all of Velani’s jewelry pieces! They are versatile and affordable and go great with any outfit. Perfect for everyday wear.

Gorgeous Piece!

Love this piece, had to buy another for my daughter! Pairs well with other necklaces and the diamond cut really stands out!

Super cute!

So simple yet so pretty! An easy everyday piece that goes with everything. Absolutely love! Also got a matching necklace lol

10/10 recommend!

If you’re looking for something cute, short & simple, this is it! The owner knew exactly what I was looking for when I gave her a description. Absolutely love the necklace! Also love the fact that it doesn’t tarnish after a few uses or when wet! 100% will be back for more!

new addiction

I love this piece and will be back for more!

Love my purchase 💞

I have been wearing my earrings daily and I am not getting any allergy symptoms from them. I also love the lightweight and the ease to remove and put back on. I look forward to adding more to my collection. Thank you!

Amazing

The best quality

Been my favorite everyday ring since I purchased it.

Beautiful flat ball anklet

Bought as a graduation present and it did not disappoint. Looks lovely alone or layered with other anklets and is very dainty. We also bought matching flat ball hoop earrings that are dainty and beautiful as well.

Sleek & shiny

This is so pretty on and it pairs well with the flat ball anklet. I loved it on Velani, so I had to buy it. Also, you can wear it loose or tight depending on your preference.

Beautiful anklet

I love this anklet. You can wear it loose or tight. It pairs well with the diamond cut ball anklet. Very pretty!

AMAZING!

Pendant is amazing and the QUALITY is so good and worth it for the price, 100% recommend!

Customers Love Velani Jewelry: Verified Reviews Speak Volumes

When shopping for jewelry, especially online, customer reviews are a crucial part of the decision-making process.

Velani Jewelry’s review page highlights honest feedback from verified buyers, providing you with real insights into the quality, craftsmanship, and style of our pieces.

The Power of Verified Customer Reviews

Trust and Transparency

Our reviews are 100% verified, meaning only customers who’ve made a purchase can leave feedback.

This ensures you’re reading genuine experiences from people who actually own and wear our jewelry.

Insights from Real Shoppers

Read what customers say about:

  • Craftsmanship and Quality: Discover the lasting shine and durability of our 18K gold-filled pieces.
  • Style and Comfort: See how our jewelry fits into everyday life, from casual outings to special occasions.

Why Reviews Matter in Jewelry Shopping

Choosing jewelry online can be tricky, but our customer reviews help make it easier.

They offer first-hand insights into how our products look and feel in real-world use.

Whether you’re interested in a delicate pendant or a bold bracelet, hearing from others who have purchased and loved their Velani Jewelry pieces provides added confidence in your decision.

The Role of Verified Reviews in Building Trust

With countless options available, knowing which brand to trust can be overwhelming.

Verified reviews are a powerful tool that builds trust and transparency.

By featuring reviews from real buyers, Velani Jewelry ensures you get honest feedback that reflects the quality and beauty of our products.

Explore Top-Rated Products Based on Customer Feedback

Some of our most loved pieces, consistently praised in reviews, include:

  • 18K Gold-Filled Necklaces: Customers rave about their luxurious look and lasting shine.
  • Stackable Bracelets: Perfect for layering and highly rated for their durability and elegance.
  • Statement Earrings: Loved for their lightweight feel and timeless design.

Why Verified Reviews Make a Difference

It’s one thing to read about a product’s features, but it’s another to hear how those features impact real customers.

Verified reviews give you the inside scoop on everything from how a necklace drapes to how long the finish lasts.

This transparency is key to helping you make an informed purchase that you’ll love.

Real Feedback, Real Confidence

Customer reviews provide that extra layer of assurance. When shopping for high-quality jewelry like Velani’s 18K gold-filled pieces, you want to know they live up to their promise.

Verified reviews let you make confident decisions based on experiences from those who’ve already invested in and enjoyed their jewelry.

Shop with Confidence

Ready to find your next favorite piece? Start by exploring what our happy customers have to say. Visit our Velani Jewelry Reviews Page to see real feedback on the pieces you’re considering.

Conclusion

Investing in high-quality jewelry is a big decision, and having access to verified reviews helps make that choice easier.

Velani Jewelry’s dedicated review page gives you a transparent look at what real customers think, allowing you to shop with confidence and find the perfect piece that fits your style and needs.

Whether you’re looking for a timeless necklace or a statement bracelet, let the experiences of others guide you in finding jewelry you’ll love.

Explore our reviews and see for yourself why Velani Jewelry is trusted by so many satisfied customers.