Velani Jewelry FAQs

Q: How long does it take to receive my order? A: Velani ships all items from Guam, so please consider this when estimating delivery times. We recommend making purchases 2-3 weeks in advance for regular orders and 3-4 weeks during the holiday season to ensure you receive your order in time.

Q: What should I do if my package goes missing? A: Velani is not responsible for missing packages. If your package goes missing, please contact your carrier and make a claim with them directly.

Q: Does Velani offer free shipping? A: Typically, Velani does not offer free shipping. However, we do have special occasions where this might occur. Be sure to sign up to our mailing list to stay informed about these opportunities.

Q: How can I contact Velani? A: Please email us at support@velanijewelry.com. We do our best to respond as quickly as possible, but kindly keep in mind we operate on Guam Time and often have events to attend. Rest assured, you are our priority!

Q: I changed my mind about a purchase that has already been shipped, what should I do? A: Once an order has been shipped, it can't be cancelled. You'll need to receive the item and then return it to us for a refund, if applicable. Please note that we do not offer free shipping on returns and you will be responsible for these costs.

Q: How long do Velani Gold Filled pieces last? A: The lifespan of Velani pieces varies depending on usage and care. They can last anywhere from 6 months to several years or even forever. The key is to follow our care instructions to ensure your pieces stay beautiful for as long as possible.

Q: I’m not satisfied with the size of the product I purchased, can I exchange it? A: Yes, items purchased at regular price can be exchanged. We're more than happy to assist you with this process!